Politique d’expédition
This Shipping Policy applies to orders placed directly through pasimaxx.shop.
1. Free Standard Shipping
All orders receive free standard shipping.
There is no standard shipping charge added to qualifying orders placed through pasimaxx.shop.
If any optional premium or additional delivery service is offered in the future, the applicable charge will be clearly displayed before the customer completes the purchase.
2. Estimated Delivery Time
Our standard estimated delivery period is:
15–20 calendar days from successful order confirmation.
This estimate applies unless a different delivery date or period is expressly displayed for a particular order before checkout.
French rules require professional sellers to inform consumers of the date or period in which delivery will take place.
3. Order Confirmation
After a successful order is placed, an order confirmation will normally be sent using the contact information provided during checkout.
Please review the order confirmation carefully.
If you identify an error in your delivery information, contact:
as soon as possible.
We cannot guarantee that delivery information can be changed after an order has entered fulfilment or shipment.
4. Shipping Destination
Orders are shipped to the delivery address provided during checkout.
Customers are responsible for providing accurate and sufficiently complete delivery information, including any apartment, unit, building, postal code, or other information necessary for delivery.
If delivery is affected by incorrect information, contact us promptly so we can determine what assistance is reasonably available.
5. Tracking Information
Tracking information may be provided where available for the shipping method used.
Tracking updates are generated by carriers and logistics partners. There may occasionally be a delay between shipment and the first tracking event appearing in a carrier's system.
If tracking does not update for an extended period, contact:
6. Multiple Packages
An order containing multiple items may sometimes be shipped in more than one package.
If an order is divided into multiple shipments:
- Packages may arrive on different days;
- Separate tracking information may be issued; and
- Receipt of the first package does not necessarily mean that the entire order has been delivered.
For statutory withdrawal purposes, special timing rules may apply to orders containing multiple goods delivered separately. French guidance states that the withdrawal period for such orders may begin when the final item, lot, or piece is received.
7. Delivery Delays
Although the standard estimated delivery period is 15–20 days, circumstances outside normal operations can occasionally affect transportation.
Potential causes may include:
- Severe weather;
- Carrier disruption;
- Customs procedures where relevant;
- Public holidays;
- Transportation network disruption;
- Incorrect delivery information;
- Exceptional demand;
- Security checks; or
- Events outside reasonable control.
However, estimated delivery terms do not remove statutory consumer remedies.
If your order has not been delivered within the agreed delivery period, contact:
8. Consumer Rights in Case of Late Delivery
Where French consumer law applies and the seller fails to deliver within the agreed period, the consumer may, depending on the circumstances, request that delivery be completed within an additional reasonable period.
If delivery is still not completed within that additional period, the consumer may be entitled to terminate the contract.
In certain circumstances, including where timely delivery was an essential condition of the contract or the seller refuses to deliver, termination may be available without first granting an additional period.
When a qualifying contract is terminated for failure to deliver, applicable French rules require reimbursement of sums paid within the statutory period.
9. Lost Packages
If tracking indicates that a shipment may have been lost, contact:
We may work with the relevant carrier or fulfilment provider to investigate.
Depending on the circumstances and applicable law, an appropriate solution may include replacement, reshipment, or refund.
10. Packages Marked Delivered but Not Received
If tracking shows that a package has been delivered but you cannot locate it:
- Check the delivery location and surrounding secure areas;
- Check whether another household member or authorised person accepted it;
- Review any carrier delivery information; and
- Contact us at info@pasimaxx.shop if the package remains missing.
We will review the information available and assist as reasonably appropriate.
11. Damaged Packages
If a package or product arrives damaged, contact us as soon as reasonably possible.
Email:
Please provide your order number and information describing the damage. Photographs may help us investigate the matter.
French guidance confirms that the seller's conformity responsibilities are not automatically removed merely because a customer did not record reservations with the carrier when delivery occurred.
12. Incorrect Products
If you receive an item different from what you ordered, contact:
We will review the order and arrange an appropriate remedy where required.
You will not be required to bear return costs for a legally non-conforming item where applicable law requires those costs to be borne by the seller.
13. Customs and Cross-Border Orders
Where delivery outside the relevant domestic customs territory is offered, customs procedures, duties, taxes, import requirements, or carrier handling may apply depending on the destination.
Any treatment of such charges will be communicated in accordance with applicable law and checkout information.
14. Returned-to-Sender Packages
A carrier may return a shipment to the sender because of circumstances such as:
- Incorrect delivery information;
- An undeliverable address;
- Failure to collect a package;
- Repeated unsuccessful delivery attempts; or
- Other carrier-related issues.
If this occurs, contact info@pasimaxx.shop.
We will determine the appropriate next step based on the circumstances, applicable law, and the status of the shipment.
15. Risk of Loss or Damage
For applicable consumer sales, risk generally transfers when the customer or a person designated by the customer physically receives the goods, subject to statutory exceptions.
16. Changes to Orders
If you wish to change a shipping address or other delivery detail, contact us immediately after ordering.
We will attempt to assist, but we cannot guarantee changes after fulfilment has begun.
17. Contact Us
For shipping, tracking, delivery, lost-package, or delivery-delay questions:
pasimaxx.shop
Email: info@pasimaxx.shop
Standard Shipping Fee: Free on all orders
Estimated Standard Delivery: 15–20 days
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