Politique de remboursement
This Return and Refund Policy applies to purchases made directly through pasimaxx.shop.
Please read this policy carefully before making a purchase.
Nothing in this policy is intended to exclude, restrict, or reduce any mandatory consumer rights available under French or European Union law.
1. Statutory Right of Withdrawal
Consumers purchasing eligible goods online generally have a legal right to withdraw from a distance purchase within at least 14 days after receiving the goods, without being required to provide a reason. For orders containing several goods delivered separately, the relevant period normally begins when the last item, lot, or piece is received.
Accordingly, eligible customers of pasimaxx.shop may notify us of their decision to withdraw from an eligible purchase within 14 calendar days after receiving the goods.
To exercise your withdrawal right, contact:
Your communication should clearly state that you wish to withdraw from the purchase and should identify the relevant order.
You may also use any electronic withdrawal functionality provided through pasimaxx.shop where available.
French rules applicable from June 19, 2026 require online sellers within the scope of those rules to provide an online withdrawal function for qualifying online contracts.
2. Information to Include
To allow us to identify your order efficiently, please provide:
- Your full name;
- Your order number;
- The email address used for the order;
- The product or products concerned;
- The date the goods were received; and
- A clear statement that you are exercising your right of withdrawal.
A withdrawal request does not require an explanation.
3. Returning Products After Withdrawal
After notifying us that you are withdrawing from an eligible purchase, you must send the goods back without undue delay and no later than 14 days after communicating your decision to withdraw.
Contact info@pasimaxx.shop for the correct return instructions and return destination applicable to your order.
Please do not send products to an address appearing on packaging without first verifying the appropriate return destination. Logistics or fulfilment addresses are not necessarily authorised return locations.
4. Condition of Returned Products
Consumers may inspect goods to the extent reasonably necessary to determine their nature, characteristics, and functioning.
Returned items should therefore, where reasonably possible, include the original accessories, manuals, packaging, and other components supplied with the item.
You may be responsible for diminished value if the product has been handled beyond what is reasonably necessary to establish its nature, characteristics, and functioning.
This does not prevent you from exercising a statutory withdrawal right where that right otherwise applies.
5. Return Shipping Costs
For a return made solely because you changed your mind under the statutory withdrawal right, the direct cost of returning the goods is normally your responsibility where permitted by applicable law and where you have been properly informed of this responsibility. French guidance confirms that return costs can be allocated to the consumer when the consumer has been informed accordingly.
We strongly recommend using a tracked or otherwise verifiable shipping method.
If the item is defective, damaged in transit, materially different from what was ordered, or otherwise non-conforming and the matter is covered by applicable statutory consumer protections, reasonable return costs will be borne by pasimaxx.shop where required by law.
6. Refunds Following Withdrawal
When a valid withdrawal applies, we will refund payments that must legally be refunded, including the standard outbound delivery charge where one was paid and required to be refunded.
Because pasimaxx.shop provides free standard shipping on all orders, customers will ordinarily have no standard outbound shipping charge to refund.
Refunds will normally be made using the same payment method used for the original transaction unless another method is expressly agreed and does not result in additional fees for the customer.
Under applicable withdrawal rules, reimbursement is generally due within 14 days after the seller is informed of the withdrawal. For sales of goods, reimbursement may be withheld until the goods have been received back or the customer provides evidence that they have been sent back, where legally permitted.
After we issue a refund, additional processing time may be required by your bank, card issuer, payment processor, or financial institution before the funds appear in your account.
7. Defective, Damaged, Incorrect, or Non-Conforming Goods
The statutory withdrawal right is separate from your rights where a product is defective, damaged, incorrect, or non-conforming.
If you believe you received a defective, damaged, incorrect, or non-conforming item, contact:
Please provide your order number and a description of the problem. Photographs or other reasonable evidence may be requested when useful for resolving the issue.
Where the applicable legal guarantee of conformity applies, the customer may have remedies provided by French consumer law. French government guidance states that professional sellers can be responsible under a legal guarantee of conformity for two years following delivery, subject to the applicable legal conditions.
Nothing in this policy limits those statutory rights.
8. Exceptions to the Withdrawal Right
The statutory withdrawal right may not apply to certain categories of goods or services where an exception is provided by applicable law.
Depending on the products sold, examples may include:
- Goods made according to the consumer's specifications or clearly personalised;
- Goods liable to deteriorate or expire rapidly;
- Sealed goods that are unsuitable for return for health or hygiene reasons after being unsealed;
- Certain sealed audio, video, or software products after unsealing;
- Certain digital content supplied under conditions where the statutory withdrawal right has been validly waived;
- Fully performed services where the legal requirements for loss of the withdrawal right have been satisfied; and
- Other goods or services specifically excluded by applicable consumer legislation.
An exception will only be relied upon where it is legally applicable.
9. Exchanges
We do not guarantee direct exchanges for every product.
Where an exchange is available, contact info@pasimaxx.shop before returning the item.
Depending on stock availability and the circumstances of the return, we may recommend returning an eligible item and placing a new order.
Your statutory rights remain unaffected.
10. Order Cancellations Before Shipment
If you wish to cancel an order before it has been shipped, contact:
We will attempt to process the cancellation where operationally possible.
If the order has already entered fulfilment or has been shipped, cancellation may no longer be possible before delivery. Where a statutory withdrawal right applies, you may exercise it according to this policy.
11. Refused or Uncollected Packages
Simply refusing delivery or failing to collect a package does not necessarily constitute a valid exercise of the statutory right of withdrawal.
French consumer guidance states that the consumer should communicate an unambiguous decision to withdraw.
You should therefore contact info@pasimaxx.shop when you wish to withdraw from a purchase.
12. Refunds for Delivery Failure
If we fail to deliver within the agreed delivery period, customers may have additional rights under applicable French consumer law, including the right in certain circumstances to require delivery within an additional reasonable period and subsequently terminate the contract if delivery still does not occur.
Where a contract is lawfully terminated because of a qualifying delivery failure, French consumer guidance provides for reimbursement of sums paid within the applicable statutory period.
13. Abuse and Fraud
We reserve the right to investigate suspicious return or refund activity, including fraudulent claims, substitution of products, manipulation of returned merchandise, or use of falsified documentation.
This provision does not restrict legitimate statutory consumer rights.
14. Purchases From Other Sellers
This policy applies only to purchases completed directly through pasimaxx.shop.
If you purchased a product from another website, marketplace, reseller, or third-party merchant, you must contact that seller regarding its return procedures.
15. Contact
For withdrawals, returns, refunds, damaged goods, incorrect products, or other return-related questions, contact:
pasimaxx.shop
Email: info@pasimaxx.shop
- Choosing a selection results in a full page refresh.